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Security Officer

2 months ago

MagstattleBas, Grand Est, United States The Marcus Corporation Full time
About the Role:

As a Security Officer at The Marcus Corporation, you will play a vital role in ensuring the safety and security of our guests and employees. You will be responsible for protecting our hotel property and assets, as well as providing exceptional customer service.

Key Responsibilities:
  • Be an ambassador of the hotel, embodying the company culture, and providing a warm and welcoming experience for all guests and employees.
  • Greet guests and employees, and assist with navigating the hotel.
  • Monitor security cameras and report any suspicious activity.
  • Participate in daily property system duties, including guard tours and emergency response team.
  • Assist guests with key and safe assists, and answer phone calls in a professional and courteous manner.
  • Maintain the office in a neat and clean manner, and engage with hotel surveys to ensure guest satisfaction.
  • Attend monthly safety meetings and annual hotel-wide meetings.
  • Control and account for keys and equipment, and administer first aid and CPR as needed.
  • Transport guests in company vehicles, following safe driving practices and procedures.
  • Lift, load, and carry luggage, packages, and supplies as needed.
  • Maintain vehicle cleanliness and appearance, and report any mechanical problems to management.
  • Witness cash drops and respond to alarms and emergency situations according to property procedures.
  • Assist guests and employees with opening and securing doors.
  • Represent the hotel with professionalism and decorum, and effectively deal with internal and external customers.
Requirements:
  • High school diploma or equivalent required; prior hospitality, guest service, and/or security experience preferred.
  • Dependable and reliable to work a varied schedule, including days, evenings, weekends, and holidays.
  • Attention to detail and excellent interpersonal, listening, and communication skills.
  • Ability to stand and move throughout the front office continuously, and to observe and detect signs of emergency situations.
  • Valid Driver's License and clean driving record according to company driving policy.
  • Excellent telephone etiquette skills and ability to represent the company in a professional, well-groomed, and courteous manner.
About The Marcus Corporation:

The Marcus Corporation is a leading hospitality company that is committed to providing exceptional guest experiences and creating memorable moments for our guests. We are a dynamic and growing company that values our employees and is dedicated to providing opportunities for growth and development.