Customer Service and Safety Advocate

5 days ago


Salisbury, Maryland, United States Burlington Stores Full time

About the Role:

We are seeking a Customer Service and Safety Advocate to join our team. As a Customer Service and Safety Advocate, you will be responsible for maintaining a secure environment by monitoring store entrances, exits, and high-risk areas. You will also be expected to provide excellent customer service while upholding the highest standards of integrity and professionalism.

Key Responsibilities:

  • Maintain a professional appearance at all times, adhering to designated dress standards.
  • Stand positioned at the front of the store, remaining vigilant and aware of your surroundings.
  • Greet every customer entering or exiting the store with a warm smile and a loud, friendly greeting, promoting a sense of control and security.
  • Create a secure environment and reduce opportunities for theft.
  • Possess a knowledge mastery of top shortage areas and support programs aimed at theft reduction.
  • Effectively communicate information about theft prevention during store rallies, collaborating with the Manager on Duty.
  • Conduct bag and package checks on store and corporate associates, ensuring adherence to safety and security standards.
  • Understand the role you play in keeping your store and assets safe and secure.

Requirements:

  • 1+ years of experience in customer service, hospitality, retail, AP/LP, or Operations is preferred.
  • Ability to stand and walk for extended periods of time and to visually monitor store environment.
  • Ability to maintain confidentiality is required.
  • Ability to review, analyze and comprehend business trends.
  • Ability to exhibit a positive demeanor, strong posture, and energetic greeting.
  • Ability to work in a fast-paced, high-pressure environment with detailed focus and disciplined decision making.
  • Excellent communication with customers and co-workers.
  • Excellent leadership skills that support fostering productive business relationships.

Salary: $15 per hour

Location: Salisbury, MD 21801

Job Type: Regular Part-Time



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