Customer Service Ambassador

5 days ago


Hampden, Massachusetts, United States State Farm Insurance Full time

Customer Service Representative

At State Farm Insurance, we're looking for a skilled Customer Service Representative to join our team. As a key member of our customer service team, you'll be responsible for providing exceptional service to our customers, answering their inquiries, and resolving any issues they may have. You'll also be responsible for processing policy applications, renewals, and cancellations, as well as handling billing and payment inquiries. In this role, you'll have the opportunity to work with a variety of customers, each with their own unique needs and concerns. You'll need to be able to communicate effectively, both verbally and in writing, and be able to work in a fast-paced environment. If you're a team player who is passionate about delivering excellent customer service, we'd love to hear from you.

Key Responsibilities:

* Assist customers with inquiries, complaints, and policy changes

* Provide accurate and timely information regarding insurance products and services

* Process policy applications, renewals, and cancellations

* Handle billing and payment inquiries

* Resolve customer issues and complaints in a professional and efficient manner

* Collaborate with team members to ensure customer satisfaction

* Maintain accurate customer records and update information as needed

* Follow company policies and procedures to ensure compliance with insurance regulations

* Stay updated on industry trends and changes in insurance policies

* Continuously improve knowledge and skills through training and development opportunities

Requirements:

* High school diploma or equivalent required

* 1-2 years of customer service experience preferred

* Strong communication and problem-solving skills

* Ability to work in a fast-paced environment

* Basic computer skills and knowledge of insurance products and services

What We Offer:

* Competitive salary and benefits package

* Opportunities for career growth and development

* Collaborative and dynamic work environment

* Recognition and rewards for outstanding performance

If you're a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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