Field Technician

We are seeking a skilled Field Technician to join our team at Midco. As a Field Technician, you will be responsible for installing and maintaining our fiber and fixed wireless network infrastructure, ensuring that our customers receive the best possible service.

• Perform installation work, including voice, video, and data installs, and service changes and disconnects in customer homes and places of business.
• Complete Midco's First Time Right Broadband I certification within 90 days of hire and consistently apply First Time Right principles in all aspects of work.
• Troubleshoot and repair services from tap to Customer Premise Equipment (CPE), and signal leakage repairs.
• Maintain records, including daily logs and gas sheets.
• Record all required information on work orders, surveys, and referrals.
• Promote cable, internet, and other Company services and educate customers on the proper use of Midco's services.
• Ensure proper signal levels and picture quality on all television sets; clear the premises of all debris and materials after the installation is complete.
• Manage difficult or emotional customer situations and respond promptly to customer needs.
• Respond to requests for service and assistance in a timely manner.
• Perform on-call duties as required.
• Possess knowledge of Midco's safety program (Target Zero), practice and enforce safety rules and procedures; operate all equipment in a safe manner.
• Operate and drive a Company vehicle in accordance with all Midco policies, including maintaining a safe driving record.
• Communicate effectively and professionally in all forms of communication with internal and external customers.
• Adhere to Midco's privacy guidelines to ensure each customer's privacy.
• Maintain regular attendance as required by your position.

Midco is the leading provider of reliable, high-speed internet via fiber and fixed wireless technology, serving 460,000 homes and businesses in 400 communities across the Midwest. We provide exceptional customer experience and a superior network, while being a force for good in the communities we serve.

We offer a range of benefits, including free Midco internet and TV, generous 401(k) match, and paid time away from work programs. If you are a motivated and detail-oriented individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.