Customer Service Lead

6 days ago


Bay Point, California, United States Rite Aid Full time

At Rite Aid, we're committed to improving Health and Wellness in our communities.

As a Lead Service Associate, you'll supervise Store Associates while assisting with daily store operations. Your goal is to provide direction where needed and set an example of superior customer service.

The ideal candidate:

  • Loves helping people and strives to make a positive impact.
  • Is a natural leader who builds strong professional relationships and communicates effectively.
  • Enjoys taking initiative and being proactive.
  • Consistently exceeds expectations and delivers high-quality results.
  • Is passionate about providing exceptional customer service and meeting customers' needs.
  • Has a keen sense of optimizing processes and improving efficiency.

A day in the life of a Lead Service Associate:

  • Supervise and assist Store Associates with daily operational tasks.
  • Assist customers with their shopping needs and transactions.
  • Tend to merchandising tasks via plan-o-gram.
  • Perform proper receiving and stocking procedures.
  • Count and reconcile cash register drawers.
  • Prepare deposits and order change from the bank.
  • Ensure store inventory is regularly inspected, removed, or rotated according to the Product Freshness Review Schedule.
  • Maintain a safe, clean, and pleasing environment for customers and associates.
  • Design a monthly schedule and assign work to foster an efficient and effective workflow.

Requirements:

  • H.S. Diploma or General Education Degree (GED) required.
  • At least one (1) year of experience in retail, food service, restaurant, or customer service industry, preferably at a supervisor level.

What's in it for you?

Rite Aid offers competitive health plans, generous paid time off, 401K matching, and career growth opportunities. We create an environment that inspires and motivates employees to reach their full potential. Our goal is to support personal growth and achievements. The typical starting pay range for this position is between $16 - $19.75 per hour.



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