Brokerage Customer Service Representative
3 weeks ago
We are seeking a highly skilled Brokerage Customer Service Specialist to join our team at Transplace. As a key member of our operations team, you will be responsible for providing exceptional customer service, managing freight operations, and ensuring timely delivery of goods.
Key Responsibilities- Provide proactive customer service to internal and external customers, ensuring timely resolution of issues and exceeding customer expectations.
- Manage freight operations, including appointment scheduling, load status updates, and detention management.
- Develop and maintain productive relationships with carriers, ensuring seamless transportation services.
- Monitor and analyze key performance indicators, such as on-time performance and automation objectives.
- Identify and resolve EDI 214 errors, ensuring accurate and timely data exchange.
- Collaborate with logistics coordinators to schedule appointments and update the transportation management system.
- 1-2 years of customer service experience, with a focus on logistics or transportation.
- Bachelor's degree may be substituted for work experience requirements.
- High school diploma or equivalent required.
Transplace is a leading provider of transportation management services, dedicated to exceeding customer expectations and delivering global supply chain excellence. Our mission is to provide innovative solutions that meet the unique needs of our customers, from consumer packaged goods to discrete manufacturing and retail.
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