Store Operations Manager

4 days ago


Greendale, Wisconsin, United States The Children's Place Full time
Job Summary

The Store Lead will play a key role in supporting the Store Leadership Team by ensuring seamless cash-wrap operations, opening and closing procedures, and acting as Leader on Duty (LOD). This individual will represent the brand, operate in a professional manner, engage customers, maintain store standards, and support teamwork and employee development.

Key Responsibilities
  • Develop talent through training and coaching associates, including in-the-moment feedback
  • Partner with the Store Manager to address performance concerns and develop solutions
  • Support and participate in company training and development initiatives
  • Foster a positive work environment and provide direct, objective feedback
  • Assess performance and provide feedback on a daily basis and during annual reviews
  • Motivate and inspire associates to build brand loyalty and create a positive store environment
  • Model and demonstrate exceptional customer service behaviors while on the sales floor
  • Represent the company in a professional and positive manner
  • Support the management team to maximize productivity through operational and product knowledge
  • Participate in the Leader on Duty (LOD) program to drive store profitability and customer satisfaction
  • Process payroll and modify schedules as needed
  • Maintain a clean, organized, and efficient stockroom
  • Ensure Environment (CRE) Standards & Safety requirements are met
Requirements
  • High school diploma or equivalent
  • 1-3 years previous retail experience
  • Must be at least 18 years old
Skills and Behaviors
  • Excellent customer engagement and communication skills
  • Detail-oriented and able to prioritize tasks
  • Ability to work in a team environment and adapt to changing priorities
  • Excellent time management, planning, and organization skills
  • Proficient in Microsoft Office and internal applications
  • Ability to work a flexible schedule, including weekends

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