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Customer Service Associate

2 weeks ago

Plainfield, New Jersey, United States Matt Kwiatkowski - State Farm Agent Full time

Position Overview


We are seeking a motivated and customer-focused individual to join our team as a State Farm Agent Team Member. As an integral part of our office, you will be responsible for establishing and maintaining strong relationships with customers, identifying their insurance needs, and providing them with tailored solutions.

Key Responsibilities

  • Establish and maintain positive customer relationships through proactive communication and follow-up.
  • Use a customer-centric approach to educate customers about insurance options and provide personalized recommendations.
  • Develop leads, schedule appointments, and market relevant products and services to meet customer needs.
  • Promote the growth and development of our agency by contributing to a positive and productive team environment.

Requirements

  • Able to learn and adapt to new computer functions and systems.
  • Excellent written, verbal, and listening communication skills.
  • Possess a people-oriented mindset with a focus on delivering exceptional customer service.
  • Demonstrate attention to detail and problem-solving skills in a fast-paced environment.
  • Able to work collaboratively within a team to achieve shared goals and objectives.