Data Analytics Specialist
7 days ago
Sigma Computing is a cutting-edge analytics and business intelligence tool that empowers business teams to break free from traditional dashboards. We're seeking a talented Technical Support Engineer to join our team.
This role offers an exciting opportunity to work with customers, develop best practices, and collaborate with cross-functional groups to create a seamless user experience. You'll be part of a talented team recognized for Best Customer Support 2021 by TrustRadius.
As a Technical Support Engineer at Sigma Computing, you will:
- Work closely with customers and the pre-sales team to diagnose and resolve complex technical issues.
- Develop best practices and tools for diagnosing issues and optimizing service performance.
- Collaborate with the development team to enhance the overall user experience.
We're looking for a candidate with:
- 2+ years of industry experience supporting enterprise products for data analytics.
- Computer Science fundamentals and strong domain expertise in databases and business intelligence.
- SQL proficiency, including JOINs, Partitions, Window Functions, Aggregations, CTEs, and Sub-queries.
- A proven track record of building trust with customers and resolving issues efficiently.
- Excellent verbal and written communication skills.
Preferred qualifications include:
- Supporting cloud services in production.
- Experience working with Snowflake, Redshift, BigQuery.
- Knowledge of GCP and AWS.
Sigma Computing offers a comprehensive benefits package, including equity, generous health benefits, flexible time off policy, paid bonding time for new parents, and a dog-friendly office environment.
The base salary range for this position is $90,000 - $125,000 annually, plus an annual bonus, stock options, and other compensation packages.
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