Data Analytics Specialist

7 days ago


New York, New York, United States Sigma Computing Full time
About the Role:

Sigma Computing is a cutting-edge analytics and business intelligence tool that empowers business teams to break free from traditional dashboards. We're seeking a talented Technical Support Engineer to join our team.

This role offers an exciting opportunity to work with customers, develop best practices, and collaborate with cross-functional groups to create a seamless user experience. You'll be part of a talented team recognized for Best Customer Support 2021 by TrustRadius.

As a Technical Support Engineer at Sigma Computing, you will:

  • Work closely with customers and the pre-sales team to diagnose and resolve complex technical issues.
  • Develop best practices and tools for diagnosing issues and optimizing service performance.
  • Collaborate with the development team to enhance the overall user experience.
Qualifications:

We're looking for a candidate with:

  • 2+ years of industry experience supporting enterprise products for data analytics.
  • Computer Science fundamentals and strong domain expertise in databases and business intelligence.
  • SQL proficiency, including JOINs, Partitions, Window Functions, Aggregations, CTEs, and Sub-queries.
  • A proven track record of building trust with customers and resolving issues efficiently.
  • Excellent verbal and written communication skills.

Preferred qualifications include:

  • Supporting cloud services in production.
  • Experience working with Snowflake, Redshift, BigQuery.
  • Knowledge of GCP and AWS.
Benefits:

Sigma Computing offers a comprehensive benefits package, including equity, generous health benefits, flexible time off policy, paid bonding time for new parents, and a dog-friendly office environment.

The base salary range for this position is $90,000 - $125,000 annually, plus an annual bonus, stock options, and other compensation packages.



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