Night Auditor

The Night Auditor at MCR Hotels is responsible for the preparation and disposition of all Night Audit work. This role is a critical part of the hotel's operations, ensuring the accuracy and integrity of financial transactions and guest information.

• Register guests and make reservations in a timely and efficient manner.
• Prepare and balance daily reports, including financial transactions and guest information.
• Conduct security walks and ensure the hotel's physical security.
• Initiate and complete the End of Day process, including balancing transactions and preparing reports.
• Complete the Night Audit checklist for computer procedures daily.
• Balance the day's work, including miscellaneous revenue, telephone postings, and server and desk agent's paperwork.
• Prepare and distribute the Daily Flash Report as needed.
• Transfer the master or house accounts as necessary.
• Run morning reports according to MCR Hotels' procedures.
• Complete any reports as requested by management in a timely manner.
• Provide attentive, courteous, and efficient service to all guests prior to arrival and throughout their stay.
• Maintain proper operation of the telephone switchboard.
• Answer guest inquiries about hotel service, facilities, and hours of operation.
• Establish and maintain good communication and teamwork with fellow associates and other departments within the hotel.
• Assist with breakfast setup in select hotels.
• Respond to guest requests in a timely and professional manner.
• Maintain confidentiality and security of all guests and hotel information.
• Document all guest requests, complaints, or problems immediately and notify designated department for resolving the situation.
• Follow up to ensure completion and guest satisfaction.
• Be aware of all rates, packages, and special promotions.
• Be familiar with all in-house groups and high demand/restricted dates.
• Take all necessary information when taking room reservations and follow rate quoting scenario.
• Be knowledgeable of the front desk computer system.
• Log and deliver packages, mail, and messages.
• Be knowledgeable of the property and amenities, along with any special events, local area attractions, and things to do around the hotel.
• Accurately complete the check-in and checkout process.
• Use creative reasoning and brand standard service tools to overcome guest objections and concerns and to ensure guest service satisfaction.
• Restock front desk area and supplies as required or assigned by immediate supervisor.

• Must have a positive attitude and willingness to learn.
• Demonstrate the ability to multi-task.
• Demonstrate the ability to be detail-oriented.
• Demonstrate the ability to problem-solve to effectively deal with internal and external customers.
• Must have basic English verbal and written communication skills.
• Must work well in stressful, high-pressure situations.
• Basic math skills.
• Must have the ability to obtain alcohol awareness certification as required by the State.
• Must be willing to work a varied schedule that may include evenings, nights, weekends, and holidays.
• Must be proficient in Windows operating systems, Company-approved spreadsheets, and word processing.
• Must be able to communicate information and ideas clearly.
• Must have a desire to serve all guests.
• Must meet the legal age to serve alcoholic beverages (at select properties).

• Experience in a hotel or a related field.
• Brand knowledge and experience.