Audio Visual Support Specialist

4 weeks ago


New York, New York, United States Kinly Full time
About the Role

We are seeking a highly skilled and experienced Audio Visual Support Desk Field Technician to join our team at Kinly. As a key member of our support team, you will play a critical role in providing exceptional client-facing support and resolving technical issues related to video conferencing and audio visual systems.

Key Responsibilities
  • Perform call setup and troubleshoot issues with video conferencing and audio visual equipment
  • Install and maintain video conference and non-integrated audio/visual hardware
  • Train and support clients in the operation of video conferencing and audio visual systems
  • Assist other video conferencing and audio/visual coordinators
  • Compile room and equipment inventory for client databases
  • Coordinate videoconferencing and audio-visual activities with other client facilities as required
Requirements
  • Proven experience supporting video conferencing and audio visual technology
  • Avixa Certified Technology Specialist (CTS) certification
  • Valid driver's license
  • Excellent communication and customer-facing skills
  • Excellent problem-solving and troubleshooting skills
  • Adaptability and flexibility to meet customer timelines and service contract obligations
About Kinly

Kinly is a globally trusted AV and UCC technology advisor to world-class organizations. Our solutions drive maximum collaboration, engagement, and productivity to enable a world where people can work together, from everywhere. We design, engineer, and support audio visual and collaboration technology solutions that add real business value and deliver exceptional user experiences, every time.



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