Home Upgrade Specialist

2 days ago


Greensboro, North Carolina, United States CPI Security Full time

We are seeking a Home Upgrade Specialist to join CPI Security's team. This role offers an exciting opportunity for individuals who thrive in customer-facing environments and possess strong technical skills.

Job Summary

As a Home Upgrade Specialist, you will be responsible for performing in-home upgrades of our residential security systems. Your primary goal will be to provide exceptional customer service while ensuring accurate and efficient system installations.

The ideal candidate will have excellent communication skills, a mechanical aptitude, and the ability to work effectively both individually and as part of a team. A thorough understanding of alarm systems, cable installation, and telecom experience would be highly beneficial.

Responsibilities
  • Upgrading residential security systems accurately and efficiently
  • Meeting or exceeding performance goals on a consistent basis
  • Performing walkthroughs of homes to determine optimal system configurations and identify up-selling opportunities
  • Keeping customers informed about upgrade processes, including any necessary drilling for wiring
  • Connecting in-home systems to central monitoring systems, activating systems, and performing customer demonstrations
  • Maintaining administrative responsibility by submitting billing and payroll paperwork in a timely and accurate manner
  • Ensuring high levels of safety and responsibility to avoid injury, property damage, or loss of materials
  • Providing exceptional customer service at all times
  • Consulting with management on any issues or concerns
  • Cleaning work areas thoroughly after upgrades
  • Maintaining company equipment, including trucks, tools, inventory, etc.
  • Maintaining a professional appearance and demeanor at all times
Requirements
  • High School diploma or equivalent; electronics/electrical/HVAC/technical training at trade school or community college is a plus
  • Good sales skills, particularly strong upselling and closing abilities
  • Mechanical aptitude
  • Strong customer service skills
  • Commitment to safety
  • Ability to work effectively individually and as part of a team
  • Professional appearance and demeanor
  • High energy, fun, and positive attitude
  • Schedule flexibility and ability to work weekends
  • Thorough understanding of alarm systems (user interaction, troubleshooting, etc.) is a plus
  • Alarm, cable installation, telecom experience is a plus
  • Computer skills (particularly iPad and MS Outlook) is a plus
Compensation

$45,000 - $60,000 annual average earnings, paid training, 100% uncapped commission, company fuel card, and comprehensive benefits package.



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