Customer Service Representative
4 weeks ago
Job Summary
We are seeking a highly skilled and customer-focused Customer Service Representative - Food and Beverage to join our team at AccorHotels. As a key member of our Food and Beverage team, you will be responsible for delivering exceptional guest service and ensuring a seamless dining experience for our guests.
Key Responsibilities:
- Guest Service: Respond to customer queries and resolve issues in a timely and efficient manner to ensure customer satisfaction.
- Food and Beverage Service: Attend to guest complaints, requests, or inquiries regarding food and services.
- Team Collaboration: Establish and maintain seamless coordination and cooperation with all departments of Novotel to ensure maximum cooperation, productivity, morale, and guest service.
- Financial Management: Identify optimal, cost-effective use of resources and educate the team on the same.
- Operational Management: Responsible for the setup of all operating equipment and ensure to inspect linen and condiments before the service.
- Menu Knowledge: Be familiar with all dishes on the menu.
- Table Setup: Ensure clearance of all soiled chinaware, glassware, silverware from the guest table and re-set the table for the next arrival.
- Leadership: In the absence of the Food & Beverage Team Leader, take guest orders and advise guests on special menu options.
- Property Knowledge: Be familiar with the property layout, fire exits, and elevator locations.
- Reporting: Report any equipment malfunction, emergency situations, or suspicious persons to the Food & Beverage Team Leader.
- Loss Prevention: Ensure that breakage, pilferage, and spoilage are kept to a bare minimum.
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