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Technical Service Delivery Manager
2 weeks ago
EOS IT Solutions is a world-class global technology and logistics company, providing cutting-edge collaboration and business IT support services to top industry leaders. Our commitment to customer satisfaction and superior quality of service drives our success.
Job DescriptionThe Global Service Delivery Manager will be responsible for all aspects of network operations, including client program planning and development, evaluation, and driving meetings globally.
Key Accountabilities- Develop and maintain strong relationships with clients, exceeding their expectations within the current scope of work.
- Analyze trends, make strategic data-driven decisions, and hold periodic service reviews with stakeholders.
- Maintain global operations and processes according to required standards, ensuring consistency across teams.
- Communicate effectively with staff, monitor employee performance, and ensure achievement of business objectives.
- Implement projects efficiently, recommend improvements for operational excellence, and prepare documents for global processes and policies.
- Ensure optimal network services and provide training to staff members, guaranteeing effective deliverables.
To succeed in this role, you'll need:
- Proven experience managing technical teams globally, supporting and deploying enterprise networks.
- Strong technical knowledge of routers, switches, routing protocols, and circuit troubleshooting.
- Excellent communication skills and ability to work in a global team environment.
