Enterprise Systems Monitoring Specialist

2 weeks ago

Eagan, Minnesota, United States Seneca Resources Full time
Enterprise Systems Monitoring Technician

We are seeking a highly skilled Enterprise Systems Monitoring Technician to join our team at Seneca Resources. This position will be based in Raleigh, NC, and will require a strong understanding of large-scale computing infrastructure and network monitoring.

The ideal candidate will have experience with incident management, help desk operations, and network troubleshooting. They will also possess excellent written and oral communication skills, as well as the ability to work effectively in a team environment.

Key Responsibilities:

  • Monitor and maintain the day-to-day operation of large-scale computing infrastructure, including 300+ applications.
  • Determine the cause of alarms and take appropriate actions, including logging alerts, creating service tickets, and notifying stakeholders.
  • Initiate, maintain, and manage critical incident phone bridges (WebEx, Zoom).
  • Act as service incident lead for issues, including maintaining incident tickets, notifying executive leadership, and following up on resolution.
  • Assist in triage and incident management, collecting and analyzing performance metrics.
  • Assist the development team in deployment activities by executing change requests or tasks, maintaining SOX compliance.
  • Compose and send notifications to management for incidents.
  • Monitor and execute incident and change requests.

Basic Qualifications:

  • High School diploma or equivalent and 5 years additional experience, or Bachelor's degree and minimum 1 year IT experience.
  • Past experience with help desk or incident management.
  • Strong knowledge and understanding of networking.
  • Basic understanding of Windows and Linux operating systems.
  • Ability to identify and relay information and symptoms detected by monitoring tools.
  • Ability to read and follow detailed instructions or procedures.
  • Effective communication skills.
  • Must be able to obtain a Position of Public Trust Clearance – US Citizen or Permanent Resident (Green Card Holder) and must not have traveled outside the US for a combined total of 6 months or more in last 5 years.
  • Must have resided in the US for the last 5 years.
  • Must be able to work from Raleigh, NC location. No remote work from any other location.

Preferred Qualifications:

  • Bachelor's Degree in Computer Science or associated discipline.
  • Familiarity working with enterprise monitoring products.
  • Working knowledge of IT Service Desk model.
  • Experience working in large-scale IT environment.
  • Experience in Critical Incident Management, including communication with various levels of executive management (i.e. VP) via phone or email.

Seneca Resources is a client-driven provider of strategic Information Technology consulting services and Workforce Solutions to government and industry. We challenge our staff through engaging work, and we reward our staff through competitive compensation, extensive professional training, and excellent opportunities for career advancement. We are an Equal Opportunity Employer and value the benefits of diversity in our workplace.

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