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ER Registration Associate

2 months ago

FuquayVarina, North Carolina, United States Cape Regional Medical Center Full time

Job Summary

Cape Regional Medical Center is seeking a highly skilled ER Registration Clerk to join our team. As an ER Registration Clerk, you will play a critical role in providing exceptional patient care and ensuring a smooth registration process for our patients.

Key Responsibilities

  • Greets patients and directs them to the appropriate area, ensuring a warm and welcoming experience.
  • Conducts thorough interviews with patients and family members to obtain accurate demographic and insurance information, which is then distributed to relevant hospital departments.
  • Documents daily patient activity in a logbook, adhering to hospital policies and procedures.
  • Files patient charts in alphabetical order, maintaining a neat and organized workspace.
  • Processes patient placements using bed availability, special requests, and criteria for specialty areas.
  • Responds to phone calls, records messages, and performs related duties as directed.

Requirements

  • High School graduate or equivalent.
  • Previous data entry or typing experience, with knowledge of basic office equipment, is required. Computer experience is preferred.
  • Excellent interpersonal skills are essential.
  • The ability to set and achieve high standards of performance is necessary.
  • Must be able to work effectively in a fast-paced environment, handling multiple assignments under time constraints.
  • Good telephone and clerical skills, with the ability to communicate clearly and effectively, both orally and in writing, are required.
  • Ability to learn specific job duties and complete detailed work assignments in a timely manner.

Physical Requirements

  • Ability to work 13-hour shifts.
  • Must have dexterity of hands and fingers to utilize tools, utensils, equipment, etc.
  • Ability to maneuver comfortably in hospital areas.
  • Ability to visually perceive depth, distance, quality of work, read material, view documents, etc.
  • Ability to hear inquiries from patients, physicians, clients, or staff.