Treatment Coordinator

3 weeks ago


Portsmouth, Virginia, United States Advanced Surgical Associates Full time

{"h2": "Join Our Team as a Treatment Coordinator", "p": "At Advanced Surgical Associates, we are committed to exceptional care for our patients and first-class service to our referring doctors. We are seeking a compassionate and hardworking Treatment Coordinator to help us grow the practice and continue to serve our community with all of their oral surgery needs.

As a Treatment Coordinator, you will play a critical role in providing exceptional patient care, resulting in the best clinical outcomes and meeting the needs of our patients. Your responsibilities will include greeting patients, answering phones, scheduling appointments, providing cost estimates, and collecting patient financial responsibility. You will also manage the doctor's schedule and communicate with patients and referring offices.

We offer a competitive salary, bonus potential, and annual merit reviews. Our benefits package includes medical, dental, and vision coverage, employee assistance program, uniforms/scrubs provided, and a 401(k) plan with company match.

If you are a team player with excellent communication skills and a passion for delivering exceptional patient care, we encourage you to apply for this exciting opportunity.

**Key Responsibilities:**

* Provides concierge-level customer service while interacting with patients, referring offices, and team members over the phone, in person, or via electronic communication.
* Updates and maintains patient insurance information.
* Maintains doctor schedule to ensure efficient use of the doctor's time.
* Partners with clinical team to ensure excellent patient experience.
* Adheres to deadlines and prioritizes work against the patient schedule.
* Collects payments from patients in an effective and professional manner.
* Understands doctor treatment recommendations and develops treatment plans from diagnosis.
* Effectively communicates treatment options and associated costs to the patient.
* Maintains confidentiality of all information in accordance with HIPAA.
* Performs other related duties as assigned.

**Requirements:**

* High school diploma or equivalent required.
* One year of customer service experience required.
* Medical or dental experience preferred.

**Skills and Abilities:**

* Understanding of dental terminology.
* Friendly, inviting, and professional personality and presence.
* Basic office skills such as typing and filing.
* Good organizational skills.
* Attention to detail.
* Leadership and problem-solving skills.
* Effective communication skills.
* Ability to work cross-functionally with other team members.

**Benefits:**

* Medical (including Virtual Care), Dental, and Vision Coverage
* Employee Assistance Program (EAP)
* Uniforms/Scrubs provided
* 401(k) Plan w/Company Match
* Health Savings Account (HSA) with HDHP health plans
* Basic and Supplemental Life Insurance
* Spouse and Child Life Insurance
* Paid Vacation (Starting at 2 weeks) and 6 Annual Paid Holidays
* Long and Short Term Disability Plans

**Apply Now:**

If you are a motivated and detail-oriented individual who is passionate about delivering exceptional patient care, we encourage you to apply for this exciting opportunity.

Please submit your application, including your resume and a cover letter, to [insert contact information].

We look forward to hearing from you


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