Field Engineer
4 days ago
We are seeking a highly skilled Field Engineer to join our team. As a Field Engineer, you will be responsible for providing IT support and technical assistance to our customers in the Continental United States (CONUS).
The ideal candidate will have excellent problem-solving skills, strong communication abilities, and the ability to work independently in a fast-paced environment.
**Key Responsibilities:**
- Deploy to Department of Homeland Security (DHS) facilities requiring IT technical support services
- Determine the nature of a service outage at a location and initiate response activity to restore service
- Assess whether an outage is the result of a commercial circuit failure or if it is due to some internal failure at a facility
- Identify failed network or system components and either restore the failed components to an operational status or replace the components as required
- Escalate issues requiring additional, higher-level field engineering support (Tier 3)
**Required Skills and Qualifications:**
- BA or BS degree, OR a High School degree AND five (5+) years of experience performing IT technical support for federal customers
- Experience responding to on-call requests
- Experience rapidly deploying to customer locations and facilities within pre-agreed time-frames
- Knowledge of and experience troubleshooting routers, switches, firewalls, servers, and desktop computing devices
**Estimated Salary:** $85,000 - $110,000 per year, depending on experience.
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