Field Engineer

4 days ago


Washington, United States Sev1Tech Full time
Job Title: Field Engineer

We are seeking a highly skilled Field Engineer to join our team. As a Field Engineer, you will be responsible for providing IT support and technical assistance to our customers in the Continental United States (CONUS).

The ideal candidate will have excellent problem-solving skills, strong communication abilities, and the ability to work independently in a fast-paced environment.

**Key Responsibilities:**

  • Deploy to Department of Homeland Security (DHS) facilities requiring IT technical support services
  • Determine the nature of a service outage at a location and initiate response activity to restore service
  • Assess whether an outage is the result of a commercial circuit failure or if it is due to some internal failure at a facility
  • Identify failed network or system components and either restore the failed components to an operational status or replace the components as required
  • Escalate issues requiring additional, higher-level field engineering support (Tier 3)

**Required Skills and Qualifications:**

  • BA or BS degree, OR a High School degree AND five (5+) years of experience performing IT technical support for federal customers
  • Experience responding to on-call requests
  • Experience rapidly deploying to customer locations and facilities within pre-agreed time-frames
  • Knowledge of and experience troubleshooting routers, switches, firewalls, servers, and desktop computing devices

**Estimated Salary:** $85,000 - $110,000 per year, depending on experience.


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