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Customer Service Representative

2 months ago


Seattle, Washington, United States Alaska Airlines Full time

About the Role

The Customer Service Agent is a vital member of the Alaska Airlines team, responsible for creating a seamless and enjoyable travel experience for our guests. As a representative of our company, you will be the face of Alaska Airlines, providing exceptional service and support to our customers.

Key Responsibilities

  • Greet and assist guests with travel needs, providing personalized support and resolving any issues that may arise.
  • Perform various tasks in the lobby check-in, gate, and baggage areas, ensuring a smooth and efficient experience for our guests.
  • Respond to guest inquiries and provide accurate information, demonstrating a high level of knowledge and expertise.
  • Work collaboratively with other team members to achieve common goals and objectives.
  • Participate in ongoing training and development to enhance skills and knowledge, staying up-to-date with company policies and procedures.

Requirements

  • A minimum of 6 months of customer service or community service experience.
  • Exceptional interpersonal and communication skills, with the ability to approach guests with a smile and greeting.
  • Typing speed of at least 25 WPM.
  • Ability to consistently lift 50 lbs and push/pull 50 lbs.
  • Flexibility to work varied shifts at any time in a 24-hour period, including weekends and holidays.
  • Ability to participate in paid training for eight (8) consecutive days.
  • Ability to learn and use an iPad and computerized check-in system.
  • Ability to adapt to performing work according to set procedures.
  • Ability to anticipate needs of others in a fast-paced environment.
  • Ability to work with large diverse groups of people.
  • Must have an Enhanced ID/Driver's license (REAL ID), or valid Passport, or be able to supply compliant document(s) to obtain a SIDA badge through the Port of Seattle at time of hire.
  • Ability to communicate in English.
  • High school diploma or equivalent.
  • Minimum age of 18.
  • Must be authorized to work in the U.S.

Benefits

  • Free stand-by travel privileges on Alaska Airlines & Horizon Air.
  • Comprehensive well-being programs including medical, dental and vision benefits.
  • Generous 401k match program.
  • Quarterly and annual bonus plans.
  • Generous holiday and paid time off.