Utility Construction Specialist

4 days ago

Council Bluffs, Iowa, United States Black Hills Energy Full time
Job Summary

We are seeking a skilled Utility Construction Specialist to join our team at Black Hills Energy. As a key member of our construction team, you will be responsible for designing, estimating, and managing the construction activities for basic residential customer construction services.

Key Responsibilities
  • Review job types and assign them appropriately using the Service Request tool.
  • Prepare estimates and design basic electric construction jobs, including new services, maintenance, and third-party damages, using various computer programs.
  • Ensure that all work on assigned projects is planned and executed in a timely and efficient manner, entering orders in the system to schedule construction.
  • Explain company construction policies and procedures to customers and work with them to best satisfy their needs.
  • Provide backup for Utility Construction Planners on work order preparation, customer contact, and technical assistance.
  • Work with other departments to schedule construction of customer jobs, ensuring that customer needs are satisfied to the greatest degree possible, coordinating with customers, internal field crews, and contractors.
  • Assure that gas construction follows company and industry codes and standards.
  • Ensure accurate mapping of facilities.
  • Write work orders for 3rd Party Damages.
Requirements
  • High School Diploma or equivalent.
  • Proficient knowledge of Microsoft Office programs.
Preferred Qualifications
  • Minimum of three years of utility environment, construction environment, or relevant experience.
  • Ability to work effectively in a fast-paced, multi-task environment as a collaborative team member.
  • Independent, well-organized, self-starter, and able to adapt to change.
  • Ability to develop and implement work processes that contribute to increased efficiencies.
  • Ability to work independently as well as in a team environment.
  • Outstanding verbal and written communication skills.
  • Ability to accurately resolve customer complaints in a diplomatic and professional manner.
  • Ability to handle and prioritize multiple projects.
  • Strong communication skills; ability to professionally collaborate with customers and individuals across the organization in written and verbal communications.
  • Excellent organizational skills.

This description is not intended to be an all-inclusive list of responsibilities, duties, and requirements for employees in this position. Job descriptions may and do change periodically. Where positions are covered by a collective bargaining unit agreement, the terms and conditions of the agreement will apply.

We are a customer, growth, and safety-focused utility company dedicated to our communities. We improve life with energy as an energy partner of choice. Our diverse culture fuels unique perspectives, opening doors to new insights and possibilities.

Based in Rapid City, South Dakota, we have over 3000 employees and serve 1.3 million natural gas and electric utility customers across eight states. Enjoy our comprehensive benefits package, including annual discretionary bonuses, 401(k) with a 6% company match and up to 9% company retirement contribution, tuition reimbursement, generous paid time off benefits, including paid holidays and parental leave, company-paid life insurance and disability benefits, an employee assistance program, and well-being benefits, and competitive medical, dental, and vision insurance.

Candidates must successfully pass a pre-employment drug screen and background check. Black Hills Energy does not sponsor applicants for work visas. All applicants must be legally authorized to work in the US. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or status as a protected veteran. If you require reasonable accommodation, please visit for more information.

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