Mortgage Loans Processing Supervisor
2 days ago
We are seeking a highly skilled Mortgage Loans Processing Supervisor to join our team at Union Bank & Trust Company. As a key member of our secondary market operations team, you will be responsible for leading and coordinating the daily activities of our mortgage processing team, ensuring timely and accurate processing of loans.
Key Responsibilities- Lead and coordinate the daily activities of the mortgage processing team, including overseeing daily workflow and ensuring timely and accurate processing of loans.
- Assist in hiring decisions and provide initial and ongoing training for direct reports, while mentoring and completing evaluations for mortgage loan processors.
- Monitor key metrics, including creating, analyzing, and providing regular reports to management.
- Facilitate pipeline calls with processing staff and sales, escalate issues to management as appropriate, and ensure timely underwriting, closing, and internal timelines are being met.
- Maintain and demonstrate in-depth knowledge of relevant compliance regulations and Union Bank policies and procedures, as well as Agency and Investor guidelines.
- Develop direct reports' knowledge and application of compliance requirements and investor guidelines.
- Participate in the formulation and implementation of new and revised processes and procedures, maintaining a continuous improvement mindset to identify and facilitate change in areas of processing and lifecycle workflow that would improve efficiency and accuracy.
- Process select Employee loans, including initial disclosures, re-disclosures, and production.
- Responsible for managing risk in loan processing and collaborating with management team members to minimize the potential for losses, negative customer experience, while maintaining operational speed.
- Lead by example in creating ways to challenge team members while providing ongoing motivation and positive reinforcement.
- Assist management with the development of department goals and strategy.
- Maintain set security and quality controls to protect the area against unnecessary risk and/or exposure and alert management of suspicious activity.
- Understand and adhere to all bank policies, laws, and regulations applicable to their role, complete compliance training, and follow internal processes and controls as required.
- Ensure subordinates are trained and comply with bank policy, laws, and regulations applicable to their roles, monitor subordinates' adherence to internal controls, and take action to address employee performance issues.
- Perform other job-related duties or special projects as assigned.
- Regular and reliable attendance is an essential function of this position.
- Minimum of 4 years secondary market mortgage processing experience.
- OR 6-10 years secondary market mortgage processing experience, including NIFA, VA, Conventional (Fannie, Jumbo, HFA products), and FHA, including experience with specialty products such as IRRRLs and Streamlines.
- 6 years minimum industry experience required, with all minimum experience in a post-TRID regulatory environment.
- Prior secondary market loan underwriting or loan origination experience in addition to processing experience is highly desirable.
- Exceedingly skilled at loan product strategy, able to solve qualification problems by switching products, paying liabilities, adjusting asset needs, etc.
- Go-to person for tackling new challenges and figuring out how to get something done, able to navigate uncharted territory.
- Scope of processing experience must be no less than 500+ loans and include VA, FHA, and Conventional mortgage loan types, both purchase and refinance.
- Through understanding of investor and agency guidelines applicable to secondary market mortgage.
- Knowledge of Federal compliance regulations and Nebraska State law as applies to consumer purpose Real Estate.
- Bachelor's degree preferred, but not required.
- Prior supervisory, management, and/or leadership training strongly preferred.
- Computer skills required, including proficiency in using collaboration tools, digital workspaces, and software applications.
- Time-efficient in managing multiple projects and deadlines.
- Accurate and detailed.
- Effective communicator.
- Independent with team orientation.
- Customer service-focused.
- Self-directed and takes initiative.
- Projects a professional image and positively promotes the bank's products, services, and policies.
Indoor work, not exposed to outdoor elements or hazards. Some sedentary work and occasional lifting and/or carrying up to 10 pounds. This role is eligible for hybrid work from home opportunity under the work from home guidelines upon completion of onboarding.
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