Davis Travel Center Shift Leader

3 weeks ago


Stony Creek, Virginia, United States Travel Plaza Full time
Job Title: Davis Travel Center Shift Leader

We are seeking a highly motivated and experienced Shift Leader to join our team at the Davis Travel Center in Stony Creek, Va. As a Shift Leader, you will be responsible for ensuring excellent customer service, operational safety, and security during each shift.

Key Responsibilities:
  • Lead by example with a positive and respectful attitude toward others.
  • Support the team with hands-on management style and lead with a sense of urgency and purpose.
  • Assist team members as needed; stay productive during each shift, make good use of time.
  • Complete and delegate shift checklists, daily side work, store walks, and cleaning projects, and ensure the completion of tasks.
  • Maintain clean beverage, condiment, and surrounding areas. Sweep floors throughout the shift and stock all necessary supplies.
  • Maintain cleanliness of retail and work areas, including storage areas.
  • Maintain cleanliness of gas pumps and outside areas of the store.
  • Adhere to company safety and security practices at all times; ensure the use of wet floor signs as needed.
  • Hold employees accountable.
Customer Service:
  • Lead by example and train employees to suggestively sell weekly and monthly promotions, food, and beverage specials.
  • Lead by example by acknowledging and greeting all customers as they enter the store.
  • Interact with guests in a respectful, courteous manner, creating a friendly atmosphere. Assist customers, answer questions, and resolve complaints.
  • Assure fresh, hot coffee and beverages are available at all times. Aid and assist customers at self-serve islands as needed.
Communication and Compliance:
  • Effectively communicate procedures, promotions, and new products to employees.
  • Earn the trust of others through open, honest communication and good follow-through.
  • Immediately report all safety issues, incidents, and maintenance needs to the immediate supervisor.
Requirements:
  • Customer Service: 1 year
  • Shift management: 1 year


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