Route Optimization Specialist
6 days ago
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> **Job Summary:**
We are seeking an experienced Customer Service Representative to join our team. The successful candidate will be responsible for providing exceptional customer service to parents, students, and staff while ensuring all interactions are professional and courteous. This includes answering customer inquiries, resolving issues, and providing information about transportation services.
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> **Responsibilities:**
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> • Answer customer inquiries via phone, email, and in-person
• Resolve customer issues and concerns in a timely and professional manner
• Provide information about transportation services, including schedules, routes, and fares
• Communicate effectively with colleagues, management, and external partners
• Maintain accurate records and reports of customer interactions
• Perform other duties as assigned by leadership
> Requirements:
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> • Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment
• High school diploma or equivalent required
• One to two years of customer service experience preferred
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