Dispensary Customer Experience Manager

7 days ago


Phoenixville, United States Sunnyside Full time
Customer Service Representative Job Summary

Sunnyside, a leading cannabis company, is seeking a highly motivated and customer-focused individual to join our sales team in Phoenixville, PA. As a Customer Service Representative, you will be responsible for providing an exceptional customer experience and driving sales growth. The ideal candidate will possess excellent communication skills, product knowledge, and the ability to work in a fast-paced environment.

About the Job

This role is responsible for advising customers on selecting the right cannabis products for their needs and acting as a brand ambassador for Sunnyside. You will use your customer service skills, product knowledge, and adherence to state compliance regulations to ensure a best-in-class experience. This includes greeting customers, building relationships, and assisting with product selection through education and effective selling techniques.

Job Responsibilities
  • Greet customers and ensure a welcoming environment
  • Build customer relationships by asking questions and listening attentively to their needs
  • Assist customers in product selection through education and effective selling techniques
  • Apply selling and cross-selling techniques to build baskets
  • Verify proper documentation and ID for customers
  • Assist with order fulfillment and checkout
What We Offer

We offer a competitive salary ($60,000 - $80,000 per year), ongoing training and development opportunities, a comprehensive benefits package, and the opportunity to work with a leading cannabis company.


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