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Customer Service Representative

1 week ago

Marlborough, Massachusetts, United States Embassy Suites Boston Marlborough Part time

About Embassy Suites Boston Marlborough

We pride ourselves on being the best employer in the area. What sets us apart? Our culture, full benefit plans, including 401k with a company match and our lucrative bonus programs, to name a few.

We are looking for talented individuals who have a genuine passion for service. Our Core Values involve personal development, people, and a desire for wanting them to succeed.

Job Overview

The Front Desk Agent will be responsible for greeting and registering guests, providing prompt and courteous service, and closing out guest accounts upon completion of stay to meet Pyramid Hotel Groups' high standards of quality.

Responsibilities

  • Greet customers immediately with a friendly and sincere welcome.
  • Complete the registration process by inputting and retrieving information with routine difficulty from a computer system, confirming pertinent information including number of guests and room rate.
  • Verify and imprint credit cards for authorization using electronic acceptance methods.
  • Promptly answer the telephone using positive and clear English communication.
  • Close guest accounts at time of check out and ascertain satisfaction.
  • Remain calm and alert, especially during emergency and/or heavy hotel activity, and resolve complications such as location changes or credit issues.

Requirements

  • Bachelor's degree in Hospitality Management or related field preferred.
  • Prior hospitality experience preferred.
  • All employees must maintain a neat, clean and well groomed appearance (specific standards available).