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Head of IT Quality Assurance Services
2 months ago
We are seeking a qualified Senior Director of Quality Management in IT to oversee our quality assurance initiatives within the Texas Department of Aging & Disability Services. In this pivotal role, you will be accountable for directing a comprehensive suite of services that encompasses Strategic Planning, Quality Assurance, Audit Coordination, Accessibility, Business Process Enhancements, Legislative Planning, and Risk Management.
Your responsibilities will include offering strategic direction and oversight in the operations and planning of Information Technology Services (ITS), setting clear objectives, formulating policies, and supervising staff with a focus on independent judgment and minimal oversight.
- Key Responsibilities:
- Leads program initiatives and operational functions within the division by establishing performance benchmarks and ensuring adherence to industry standards.
- Manages the formulation of the departmental budget, collaborates with financial teams for budget assessments, and delivers precise analyses to ITS leadership.
- Creates and applies methodologies for assessing program effectiveness and recognizing necessary adjustments, aligned with business goals.
- Sets strategic objectives in line with the agency's mission, spearheading the development of the agency's strategic framework.
- Formulates policies, procedures, and guidelines, monitors adherence, and guarantees departmental efficiency.
- Plans, develops, and endorses timelines, priorities, and criteria for achieving objectives, directing evaluation efforts within designated operational sectors.
- Acts as the agency's representative in various business forums and serves as a liaison for ITS-related matters.
- Reviews and endorses management, productivity, and financial documentation, providing guidance based on thorough investigations.
- May devise and supervise the execution of both long-term and short-term strategies, ensuring alignment with organizational objectives.
- Designs and implements IT Governance policies and procedures to synchronize business objectives with compliance mandates.
- Oversees staff performance through daily supervision, offering guidance and fostering opportunities for professional growth.
- Required Knowledge, Skills, and Abilities:
- Expertise in operational management related to software development, system administration, project oversight, and quality assurance.
- Understanding of public administration principles and management practices.
- Proficient in project planning, root cause analysis, and delivering impactful training sessions.
- Skilled in Microsoft Office applications and capable of analyzing technical data for effective goal setting and prioritization.
- Adept at problem-solving, managing program activities, and communicating effectively across all organizational levels.
- Strong interpersonal capabilities, with the ability to lead teams and work autonomously in a dynamic environment.
