Phone and Chat Support Professional

2 weeks ago


Suffern, New York, United States USZoom LLC Full time

iPostal1 is an Equal Opportunity employer and considers all applicants for employment without regard to race, color, religious creed, ancestry, religion, sex, sexual orientation, gender identity and/or expression, pregnancy, age, national origin, marital status, disability, military status, genetic information or any other category protected by law.

About the Role

This is an in-office position located in Montebello, NY. The successful candidate will be required to attend a two-week, paid training program starting on Day 1.

As a Phone and Chat Support Professional, you'll play a critical role in providing seamless customer experiences. Your key responsibilities will include:

  • Managing customer interactions via phone, chat, and email
  • Providing accurate and timely information to customers
  • Escalating complex issues to senior colleagues when necessary

To excel in this role, you'll need:

  • Excellent communication and interpersonal skills
  • A results-driven approach to customer service
  • Ability to work effectively in a fast-paced environment
  • Experience working in a customer-facing role

The estimated salary for this position is $40,000 - $50,000 per year, depending on experience. We offer a competitive compensation package, including a bonus structure and opportunities for career advancement.



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