Shift Leader

1 day ago


East Stroudsburg, Pennsylvania, United States Dunkin' Full time
Job Summary

We are seeking a highly motivated and experienced Shift Leader to join our team at Dunkin' Donuts. As a Shift Leader, you will be responsible for coaching and guiding our restaurant team members to deliver exceptional guest service and execute operational brand standards.

Key Responsibilities
  • Lead and motivate restaurant team members to achieve operational goals and deliver great guest service
  • Ensure brand standards are met throughout the shift, including preparation of food and beverages
  • Communicate shift priorities, goals, and results to restaurant team members
  • Coach and provide timely feedback to restaurant team members as needed
  • Support the training of restaurant team members
  • Perform oversight of franchisee safety, security, and profitability policies/processes throughout the shift
  • Communicate clearly with the next Shift Leader to ensure a smooth transition
  • Manage inventory and ensure food safety standards are met
  • Provide great guest service and coach restaurant team members to do the same
Requirements
  • Basic computer skills
  • Fluent in spoken and written English
  • Previous leadership experience in retail, restaurant, or hospitality preferred
Competencies
  • Works well with others in a fast-paced team environment
  • On time, demonstrates honesty, and a positive attitude
  • Willingness to learn and adapt to change
  • Guest-focused
  • Ability to assist with training
  • Problem-solving
  • Motivating others
Physical Demands/Working Conditions
  • Standing on feet
  • Repetitive motion, including bending, stooping, and reaching
  • Lifting objects, ice, products, boxes up to 20 lbs (if applicable)
  • Wearing a headset
  • Working in a small space

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