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Retail Sales Associate

2 months ago

Santa Monica, California, United States Goodwill Southern California Full time

About the Role:

The Retail Associate plays a vital role in delivering an exceptional customer experience by engaging with all customers, achieving established goals, maintaining a clean and organized store environment, and communicating the Goodwill mission.

Key Responsibilities:

  • Provide excellent customer service, engage with each customer, and present a friendly and cooperative attitude.
  • Perform accurate Point of Sale (POS) and cash handling procedures.
  • Communicate the Goodwill mission and values (RISE: Respect, Integrity, Service, and Excellence) to employees, customers, and donors.
  • Receive and accurately record donations using technology.
  • Sort, clean, process, and price donated goods, following company standards.
  • Merchandise and maintain the sales floor.
  • Maintain a clean and safe environment by following all personal protective equipment policies and procedures.
  • Follow all safety rules and exercise caution in all work-related activities.
  • Load and unload trucks and perform necessary cleaning and janitorial work.
  • Work flexible shifts, including nights, weekends, holidays, and overtime when needed.

Requirements:

  • Ability to read, speak, and write Basic English.
  • Ability to operate a cash register, personal computer, and other technology necessary to complete assigned activities.
  • Ability to share Goodwill's purpose with customers or donors and ask for monetary donations.
  • Ability to work with a diverse team.
  • Some retail and sales experience is helpful.
  • Punctual and dependable attendance.
  • Free from alcohol and drug abuse.
  • Understands the basic philosophy of Goodwill and participates fully in carrying out its mission.
  • Adheres to Goodwill's values of Respect, Integrity, Service, and Excellence.

About Goodwill Southern California:

Goodwill is a leading non-profit organization in Southern California, committed to empowering individuals and families through education, job training, and employment services. We value diversity, equity, and inclusion in all aspects of our work.