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Customer Service Operations Excellence Lead

2 months ago

Quincy, Massachusetts, United States Boston Scientific Full time

Work Mode:
Hybrid
Location:
Quincy, MA, US

About the Role:
As a pivotal member of the Customer Care team at Boston Scientific, you will oversee the Order Excellence operations, ensuring top-tier service delivery and customer satisfaction. Your leadership will be instrumental in driving performance and operational efficiency within the customer service domain.

Key Responsibilities:
1. Supervise daily operations of the customer service team, focusing on order management and excellence.
2. Monitor team performance metrics and implement strategies for continuous improvement.
3. Collaborate with cross-functional teams to enhance service delivery and operational processes.
4. Utilize analytical tools such as Excel to track performance and generate reports.

Qualifications:
- Proven experience in customer service management, preferably in a manufacturing or retail environment.
- Strong leadership skills with a focus on team development and performance management.
- Excellent communication and interpersonal skills, with a commitment to fostering a collaborative work environment.

Why Boston Scientific?
At Boston Scientific, we value diversity, innovation, and a high-performance culture. Join us in our mission to transform lives through innovative medical solutions.