Operations Manager

3 weeks ago

Anchorage, Alaska, United States Denali Universal Services Full time
Job Summary

As the Operations Manager – Hospitality and Facilities Services within our Facilities Division, you will play a pivotal role in driving leadership, divisional results, operational excellence, and client satisfaction. Under the guidance of the Facilities Director, you will meticulously plan, direct, and coordinate business activities for assigned contracts/accounts, ensuring the consistent implementation of standard operating procedures and the efficient management of resources.

Key Responsibilities
  • Lead, motivate, and inspire a diverse team towards achieving divisional objectives.
  • Oversee assigned contracts and provide leadership, direction, and control for all aspects of operations, including service delivery and compliance with contractual obligations, P&L, personnel, reporting, customer satisfaction, and general project management as needed.
  • Drive operational outcomes and measure performance against divisional goals, fostering a culture of accountability and continuous improvement.
  • Actively engage in daily operations, including regularly visiting site operations and customers to understand market nuances/changes and opportunities to enhance the business.
  • Communicate effectively on matters such as contract status, performance, concerns, issues that need to be addressed, and potential future contract requirements.
  • Provide reporting on costs, budgets, labor force, and overall contract performance, as needed.
  • Champion a culture of continuous improvement, encouraging feedback, innovation, and knowledge sharing among team members.
  • Identify opportunities for process optimization, efficiency enhancements, and cost-saving measures, driving tangible results.
  • Recognize new commercial business development opportunities and prospects and recommend an approach to senior management.
  • Engage in data-driven decision making using data, logic, benchmarking, and leading practices to determine best solutions for the business.
  • Practice effective risk management and resource adequacy at the job sites.
  • Ensure compliance with regulatory requirements and company policies to maintain a safe and healthy work environment.
  • Implement robust safety protocols and training initiatives to mitigate risks and prevent incidents.
  • Support marketing efforts and assist with bids/proposals.
  • Support overall execution of strategic business plan/action plan for the division.
  • Lead and/or assist with the mobilization of new contracts and job sites.
  • Willingness to travel and work at various locations as required.
  • Undertake special projects and perform other duties as needed.
Requirements
  • Bachelor's degree in Hospitality Management, Business Administration, or related field plus 4 years of experience in a management role or combination of experience and education.
  • Prior supervisory experience is required.
  • Previous work experience in the hospitality/service industry and a thorough understanding of facilities management services preferred.
  • Previous North Slope or Remote Operations experience preferred, but not required.
  • Proven project management skills with the ability to handle multiple tasks and projects simultaneously in a complex environment.
  • Excellent written and verbal communication skills, along with a strong problem-solving mentality and technical credibility.
  • Ability to gain respect, challenge oneself and others, and empower, develop, mentor, and coach team members.
  • Team player with strong people skills.
  • Willingness to travel extensively to assigned job sites and work on the on-call basis.
  • High-level proficiency with MS Office (Teams, Word, Excel, Outlook).
  • Valid driver's license and clean driving record.
About Denali Universal Services

Denali Universal Services is an Equal Opportunity Employer.

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