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The primary purpose of this position is to assist customers with their healthcare needs and maximize health outcomes by filling prescriptions, providing clinical services, advising on therapies, providing excellent customer service, and supervising pharmacy associates. Frequent independent judgments are essential. The incumbent is also required to perform all tasks in a safe manner consistent with Rite Aid policies and state and federal laws.

• Customer Engagement
  • Engage customers seeking guidance on pharmacological and non-pharmacological options for health condition management using provided clinical tools, and delivering information based on customer-preferred communication method.
• Clinical Pharmacy Services
  • Provide clinical pharmacy services based on state regulations, including, but not limited to, adherence support, immunizations, medication therapy management (MTM), point-of-care testing (POCT), diagnostic testing, and prescriptive authority to improve patient therapeutic outcomes.
• Business Development
  • Leveraging products and services to benefit the customer and build profitable retail business and script growth.
• Prescription Accuracy
  • Ensure the accuracy and appropriateness of all prescriptions filled, by completing Drug Utilization Review and Final Quality Assurance, applicable to DEA, State and Federal Board of Pharmacy regulations.
• Patient Care
  • Provide appropriate patient care with in-person, telephonic or digital means, collaborating with providers and patient care teams focused on patient health, and wellness outcomes.
• Leadership and Supervision
  • Assist Pharmacy Manager with the supervision of the pharmacy by providing leadership to the pharmacy associates and supervise the completion of their training, provide coaching, and performance feedback.
• Customer Service
  • Handle and resolve customer issues to ensure customer satisfaction.
• Professional Development
  • Complete company required certifications, education and training. These requirements include but are not limited to Whole Being Health including traditional medicine and holistic wellness and alternative therapies, support for clinical service activities, training for regulatory requirements.
• Security and Compliance
  • Maintain appropriate security of the Pharmacy department.
• Standard Work
  • Ensure that Standard Work is followed for performing activities or processes. Standard work documentation contains instructions, useful graphics, and must be followed to ensure that work is done consistently no matter who does it.

Education Requirements

• Education Level
  • Bachelor Degree
• Area of Specialization
  • BS In Pharmacy
• Required or Preferred
  • Required

Licenses/Certifications

• Licenses/Certifications
  • Pharmacist License in the state practicing pharmacy
• Other/List/Reason
  • Required

Knowledge, Skills and Abilities

• Knowledge, Skills and Abilities
  • Building Customer Relationships: Ensuring the customer's internal or external needs are met.
  • Valuing Differences: Working effectively with individuals of diverse cultures, interpersonal styles, abilities, motivations, or backgrounds.
  • Driving Innovation: Creating an environment that inspires people to generate novel solutions with measurable value for customers.
  • Building Talent: Planning and supporting the development of individuals' knowledge, skills, and abilities so they can fulfill job responsibilities effectively.
  • Customer Focus: Ensuring that customer's perspective is a driving force behind strategic priorities, business decisions, org process and individual activities.
  • Adaptability: Maintaining effectiveness when experiencing major changes in work responsibilities or environment; adjusting to change by exploring the benefits.
  • Stress Tolerance: Maintaining stable performance under pressure or opposition; handling stress in a manner that is acceptable to others and to the organization.

Work Experience

• Experience
  • Required