Customer Support Associate

6 days ago


Presque Isle, Maine, United States Dead River Company Full time

About Us: Dead River Company delivers energy and peace of mind to customers throughout Northern New England. Our core values are integrity, caring, and excellence.

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The Role: As a Customer Service Representative, you will be the face of our company, providing exceptional customer experiences. Your primary responsibility is to ensure customer satisfaction by resolving their inquiries and issues in a timely and professional manner.

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What You Will Do:

  • Respond to customer inquiries via phone, email, or in-person
  • Resolve customer complaints and concerns
  • Provide product information and make recommendations
  • Collaborate with internal teams to resolve complex customer issues
  • Meet or exceed sales targets and customer satisfaction metrics

Your Qualifications:

  • Bachelor's degree in Business, Marketing, or related field
  • 1-2 years of customer service experience in retail or insurance industry
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and meet sales targets

Benefits:

  • Average salary: $45,000 - $55,000 per year
  • Ongoing training and development opportunities
  • Benefits package including medical, dental, and vision insurance
  • 401(k) retirement plan with company match
  • Paid time off and holidays


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