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Refrigeration Service Technician

3 months ago

Springfield, Illinois, United States HiFyve Full time
Job Title: Refrigeration Service Technician

HiFyve is seeking a skilled Refrigeration Service Technician to join our team in Springfield, MO.

Job Summary:

We are looking for a highly motivated and experienced Refrigeration Service Technician to provide technical support to our customers and dealers. The successful candidate will have a strong background in electrical and refrigeration systems, excellent communication skills, and the ability to work well in a team environment.

Key Responsibilities:

  • Provide prompt and courteous technical support to customers and dealers.
  • Document and follow up on service issues, collaborating with various departments.
  • Learn and maintain knowledge of DFE and RP products, including electrical, refrigeration, and dairy sanitation.
  • Conduct service training seminars and develop training materials.
  • Update and maintain service manuals and bulletins.
  • Assist with warranty claims and documentation.
  • Support sales and service relationships with customers.
  • Provide on-site product support as needed.
  • Help production teams resolve quality issues.
  • Participate in company meetings and contribute to team goals.
  • Perform other duties as needed.

Requirements:

  • Strong technical and problem-solving skills.
  • Excellent communication and customer service skills.
  • Ability to work well in a team and willingness to travel.
  • Valid drivers license.
  • Proficient in MS Word, Excel, and PowerPoint.
  • Excellent oral and written communication.
  • Strong interpersonal and organizational skills.
  • Exceptional work ethic and initiative.
  • Ability to analyze and react quickly.
  • Prioritize and multitask effectively.
  • Valid "Universal" EPA 608 Refrigerant Usage Certificate.
  • Knowledge of JDE, dairy farm milk cooling, process chillers, and DFE/RP products is a plus.
  • Technical degree in Electrical and/or Refrigeration (or)
  • 3+ years of technical service experience in electrical or refrigeration (or)
  • Equivalent combination of education and field experience.

What We Offer:

HiFyve offers a competitive salary, excellent benefits, and opportunities for professional growth and development.