Alarm Response Coordinator

1 week ago


Springfield, Missouri, United States Federal Protection Inc Full time

Federal Protection Inc. is hiring a highly skilled Alarm Response Coordinator to join our team. In this role, you will be responsible for monitoring security and life safety alarm systems, dispatching law enforcement/first responders, and coordinating service requests from customers.

The ideal candidate will have excellent communication skills, be able to multitask with ease, and have a strong background in customer service. We offer a comprehensive training program, opportunities for advancement, and a shift differential for second and third shifts.

We estimate an annual salary of $50,000 - $70,000 for this position, depending on experience. Job Requirements:

  • Any combination equivalent to education and experience that provides the required skill and knowledge

Knowledge: Customer Service, Multi-line phones, life-safety, Microsoft Office; primarily Outlook, Excel, and Word.

Skills: Excellent customer service skills, computer-based dispatching and service call scheduling helpful but not required, good documentation and data entry skills, accurate typing and 10-key skills, detail-oriented and organized, superior telephone, written & verbal communication, and interpersonal skills.



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