Customer Engagement Specialist

3 weeks ago


Lafayette, Louisiana, United States Luxury Bath Technologies Full time

Luxury Bath Technologies is seeking a Customer Engagement Specialist to join our team. As a key member of our sales team, you will be responsible for connecting with customers to schedule appointments and provide exceptional customer service.

Responsibilities

Key Tasks:

  • Schedule and confirm appointments with customers using our CRM system
  • Maintain a high level of customer satisfaction by responding to objections and concerns professionally
  • Negotiate appointment times and dates with customers
  • Escalate any member complaints to your manager immediately

Requirements:

  • At least 1 year of call center experience or 2+ years of general work experience
  • Previous high volume outbound call center experience handling auto-dialer and scripts is highly preferred
  • Strong technical acumen and proficiency in managing multiple systems while making calls
  • Fluency in English

Salary & Benefits:

$13-$15/hour plus uncapped monthly commissions based on experience. Full-time (Monday-Friday, 8AM-4:30PM) and part-time flexible hours available. Highly competitive benefits include medical, dental, and vision plans starting from the first month after 90 days of employment.



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