Customer Service Director

3 days ago


Moses Lake, Washington, United States All Ways Caring HomeCare Full time
Job Summary

We are seeking a skilled Customer Service Manager to oversee quality care and client satisfaction for our valued clients. The ideal candidate will have prior scheduling and management experience, excellent communication skills, and be fluent in English and Spanish.

Responsibilities
  • Oversee quality care and overall client satisfaction
  • Supervise and provide guidance to caregivers who provide direct care to clients
  • Manage employee scheduling, identify problem situations, and implement proactive solutions
  • Maintain strong relationships with referral partners, payor sources, and clients
  • Ensure proper documentation and record-keeping
  • Conduct periodic home visits and safety checks
Requirements
  • Associate or bachelor's degree in business, nursing, social services, or related field of study
  • Valid driver's license and auto insurance
  • Effective verbal and written communication
  • Excellent customer service skills


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