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Clinical Care Manager

3 weeks ago

Virginia Beach, Virginia, United States BrightSpring Health Services Full time

At BrightSpring Health Services, we are committed to delivering exceptional patient care in the comfort of their own homes.

As a Clinical Care Manager with our At-Heart Home Care & Hospice team, you will play a vital role in ensuring the highest quality of care for our patients and their families.

The successful candidate will be responsible for overseeing the day-to-day clinical operations, including supervising clinicians and direct-care staff, conducting quality improvement meetings, and implementing corrective action plans.

We offer a comprehensive benefits package, including medical, dental, and vision coverage, short- and long-term disability, life insurance, paid time off, 401(k) program, flexible spending account, employee assistance program, vendor discounts, and more.

Key Responsibilities:

  • Conducts/participates in quarterly quality improvement meetings, reviews pertinent available data, identifies trends, and oversees the implementation of improvement plans
  • Collaborates with Branch Director in the implementation of quality improvement activities and corrective action plans
  • Provides feedback to Operations management regarding necessary changes and revisions relating to care provision
  • Accountable to ensure all clinical staff appropriately and successfully complete orientation and all required in-services
  • Responsible for the oversight of and response to external and internal surveys and audits within assigned area relating to the quality of care and clinically related KPIs in collaboration with operations leadership
  • Acts as a resource and has a working knowledge of payer requirements relating to the provision of care and documentation guidelines
  • Completes documentation and chart reviews to identify variances in standardized care and care processes and to identify areas for improved performance related to patient care and the organization
  • Holds case conferences to ensure oversight of care, coordination of services, and that standards are met
  • Ensures documentation standards are met per company standards and to support quality standards, coverage, and reimbursement
  • Ensures that care is coordinated with all involved in patient care
  • Identifies variances in standardized care and care processes to identify areas for improved performance related to patient care
  • Ensures compliance with regulatory, payer, and company requirements
  • Facilitates the development of performance improvement action plans based on available data (e.g., survey results, QAPI, and clinical record reviews)

Qualifications:

  • Bachelor's Degree preferred in Nursing or Physical Therapy from an accredited school of nursing or therapy
  • Licensed Registered Nurse (RN) or Physical Therapist (PT) in good standing and currently licensed by the State
  • Less than two years clinical experience and at least one year in related management/supervisory role in home health care
  • Current CPR certification
  • Must meet all agency requirements for pre-employment as required by the company and/or State regulations
  • Ability to use company documentation systems
  • Ability to communicate (verbally and written) with all levels of personnel, internal and external to the company
  • Ability to work independently as well as part of a team
  • Capable of working responsibly with highly confidential information