Retail Sales and Customer Service Expert

3 days ago


Pembroke Pines, Florida, United States Macy's Inc. Full time
About Macy's Inc.
We are a retail leader committed to delivering exceptional customer experiences. Our team of dedicated professionals is passionate about helping customers find the perfect products and providing personalized service to exceed their expectations. As a CUSTOMER SERVICE REPRESENTATIVE at Macy's Inc., you will play a vital role in creating a positive and engaging shopping experience for our customers. You will assist customers with all aspects of service fulfillment, from answering questions to processing transactions, while also maintaining a clean and organized store environment.

About the Role
This role requires excellent communication and interpersonal skills, with the ability to build strong relationships with customers and colleagues alike. Your knowledge of store products and services will enable you to effectively demonstrate their value to customers, driving sales and minimizing returns. Additionally, you will work closely with colleagues to achieve sales goals and develop effective strategies to meet customer needs.

Key Responsibilities
- Assist customers in all aspects of service fulfillment
- Determine customer needs based on personal features and other preference-related factors
- Demonstrate knowledge of store products and services to build sales and minimize returns

The estimated salary for this role is $13-$16 per hour, depending on location and experience.

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