Customer Service Representative
5 days ago
We are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative in Cary, IL. As a key member of our banking team, you will be responsible for providing exceptional customer service, resolving customer issues, and promoting our products and services.
Key Responsibilities- Customer Experience: Provide best-in-class customer satisfaction by adhering to and applying customer experience key behaviors in a friendly demeanor, exemplifying a can-do attitude, and portraying a willingness to help at all times.
- Operations: Perform daily office responsibilities, working with the platform team, to maintain the efficient operation of the office, maintain a balancing record that is in line with policy, and have the ability to find and correct outages and to enlist help as needed.
- Referrals: Consistently meet or exceed sales referrals, as set by management, actively involve self in daily huddles, sales meetings and staff meetings, and maintain a well-developed working knowledge of the complete line of Retail products and services offered.
- High school diploma/GED.
- Ability to perform advanced math functions.
- Ability to present a professional image and interact comfortably and confidently with the public.
- Ability to read and write well enough to communicate in both oral and written form.
- Knowledge of retail policies and procedures.
- Ability to take initiative and utilize sound judgment in decision-making and diplomacy and tact in problem resolution.
- Ability to work in a team environment with the ability to interact well, and in a positive manner, with co-workers and management.
- Normal office environment.
- Extending viewing of computer screens.
Fifth Third Bank, National Association is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.
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Customer Service Representative
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Customer Service Representative
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Customer Service Representative
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