Optician Specialist

Job Summary:

The Optician will be responsible for providing exceptional patient care and ensuring the highest quality service in the selection, fitting, and education process. This role requires a strong understanding of optical devices and their applications, as well as excellent customer service skills.

Key Responsibilities:

• Assume lead responsibility in patient care and establish a rapport with patients and other customers.
• Work with staff, management, students, and patients to create an exceptional experience.
• Measure and dispense spectacles and accessories, and provide follow-up services such as adjustments and repairs.
• Provide hands-on instruction and guidance to interns in all matters relating to frame and lens selection.
• Maintain supply inventory and review the accuracy of work and recordings made by clinicians.
• Ensure proper computer record notations are made in accordance with all Federal and State policies.
• Review the quality of ophthalmic materials prior to patient dispensing.
• Provide feedback on the performance of the optical laboratories and frame companies.
• Responsible for 3rd party and customer billing.

Qualifications:

• Bachelor's degree required.
• Master's degree preferred.
• Bilingual and bi-literate Spanish/English preferred.
• ABO Certified Required.
• Current BLS Certification required.

Experience:

• Nextgen User preferred.
• Experience with 3rd party payers.
• 1 year of experience in an optical retail environment required.
• Minimum 2 years experience in informatics, EMR, health education, public health, nursing, or other related fields.

Skills and Abilities:

• Excellent knowledge of optical devices and their applications.
• Excellent understanding of and a proven ability to provide excellent customer service.
• Proven ability to promote and sell optical products.
• Excellent understanding and following of procedures on insurance claims.
• Excellent grasp of medical terminology, analyzes and interprets prescriptions.
• Ability to maintain confidentiality.

Benefits:

• Benefits: Health care, dental, life insurance.
• 403(b) Retirement plan.
• Education Reimbursement.
• Career development: Entry-level employees have opportunities to work in management, HR or other areas of the company.