Overnight Weekend Advocate

4 weeks ago

Aberdeen, Maryland, United States Target Full time

About the Role

As a Guest Advocate at Target, you will be the face of our brand, providing exceptional guest service and creating a welcoming environment for our customers. You will be responsible for scanning and bagging guest items efficiently, accurately, and in compliance with food safety standards and company best practices. You will also be expected to work efficiently to minimize guest wait time while maintaining guest service, accuracy, and quality.

Key Responsibilities

  • Provide exceptional guest service, welcoming and thanking guests, and exceeding their expectations.
  • Be knowledgeable about the tools, products, and services available in the total store, and specific to your area, to solve issues for the guest and improve their experience.
  • Scan and bag all guest items efficiently, accurately, and in compliance with food safety standards and company best practices.
  • Work efficiently to minimize guest wait time while maintaining guest service, accuracy, and quality.
  • Make the guest aware of current and upcoming brand launches, store activities, and events.
  • Know and speak to the benefits of Target Loyalty programs with every guest and assist with application or sign-up as needed.
  • Understand and show guests how to use Wallet and the other features and offerings within the Target App.
  • Attempt every return and follow register prompts, partnering with immediate Leaders as needed to help solve for the guest while following Target's policies and procedures.
  • Partnering with Leaders as needed to de-escalating any negative situations and recover the guest shopping experience while following Target's policies and procedures.
  • Stock supplies during store open hours while being available for the guest.
  • Comply with all safety policies and best practices.
  • Support guest services such as order pick up (OPU), Drive-up (DU) Orders, including Starbucks DU, and DU Returns and maintain a compliance culture while executing those duties, such as compliance with federal, state, and local adult beverage laws.

Requirements

  • Communicating effectively, including using positive language and attentive to guests' needs.
  • Ability to communicate on multiple frequency devices and operate handheld scanners, and other technology equipment as directed.
  • Accurately handle cash register operations and cash transactions.
  • Scan, handle, and move merchandise efficiently and safely, including frequently lifting or moving merchandise up to 10 pounds and occasionally lifting or moving merchandise up to 44 pounds without additional assistance from others.
  • Flexible work schedule (e.g., nights, weekends, and holidays) and reliable and prompt attendance necessary.
  • Ability to remain mobile for the duration of a scheduled shift (shift length may vary).

About Target

Target is an iconic brand and one of America's leading retailers. We prioritize relationships, fuel, and develop talent by creating growth opportunities, and succeed as one Target team. It's how we care, grow, and win together.

We are an awesome place to work and care about our teams, so we want to make sure we are clear on a few more basics that we expect:

  • Accurately handle cash register operations and cash transactions.
  • Scan, handle, and move merchandise efficiently and safely, including frequently lifting or moving merchandise up to 10 pounds and occasionally lifting or moving merchandise up to 44 pounds without additional assistance from others.
  • Flexible work schedule (e.g., nights, weekends, and holidays) and reliable and prompt attendance necessary.
  • Ability to remain mobile for the duration of a scheduled shift (shift length may vary).

Find competitive benefits from financial and education to well-being and beyond at Target.

Americans with Disabilities Act (ADA)

Target will provide reasonable accommodations with the application process upon your request as required to comply with applicable laws.

If you have a disability and require assistance in this application process, please visit your nearest Target store or reach out to Guest Services at Target for additional information.

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