Customer Service Liaison

4 days ago


Waycross, Georgia, United States RYLAND ENVIRONMENTAL INC Full time

About the Role:

The Customer Service Representative plays a pivotal role in ensuring customer satisfaction and loyalty by providing exceptional service and support.

This position involves addressing customer inquiries, resolving issues, and facilitating communication between customers and the company.

The representative will be responsible for maintaining accurate records of customer interactions and feedback, which will help improve service delivery.

By effectively managing customer relationships, the representative contributes to the overall success of the organization and enhances its reputation in the industry.

Key Responsibilities:

  • Respond to customer inquiries via phone, email, and chat in a timely and professional manner.
  • Resolve customer complaints and issues by identifying the root cause and providing effective solutions.
  • Maintain detailed records of customer interactions, transactions, and feedback in the company database.
  • Collaborate with other departments to ensure customer needs are met and issues are escalated appropriately.
  • Provide product and service information to customers, guiding them through the purchasing process.

Required Qualifications:

  • A high school diploma or equivalent is required.
  • Proven experience in a customer service role or similar position is necessary.
  • Strong verbal and written communication skills are essential.

PREFERRED QUALIFICATIONS:

  • An associate's degree in business or a related field is preferred.
  • Experience with customer relationship management (CRM) software is beneficial.
  • Bilingual abilities in English and Spanish or other languages are advantageous.


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