Customer Experience Manager
4 weeks ago
Job Title: Customer Service Manager
Overview of the RoleWe are seeking an exceptional Customer Service Manager to join our team at Paul Siebert State Farm Agent. As a key member of our staff, you will be responsible for delivering outstanding customer experiences that drive business growth and success.
Salary InformationThe estimated annual salary for this position is $75,000-$90,000, depending on experience.
About the JobIn this role, you will oversee the customer service team and daily operations, develop and implement customer service policies and procedures, handle escalated customer complaints and issues, and train and mentor customer service representatives.
Responsibilities- Team Leadership: Oversee the customer service team and daily operations, ensuring excellent customer experiences and efficient workflows.
- Policy Development: Develop and implement customer service policies and procedures that align with company goals and objectives.
- Conflict Resolution: Handle escalated customer complaints and issues, utilizing strong communication and problem-solving skills to resolve disputes.
- Training and Development: Train and mentor customer service representatives to enhance their skills and knowledge, ensuring they provide exceptional customer experiences.
- Experience: 5+ years of experience in customer service, with 2+ years in a managerial role.
- Leadership Skills: Strong leadership and organizational skills, with the ability to motivate and guide a team towards common goals.
- Communication Skills: Excellent communication and problem-solving abilities, with the capacity to effectively communicate with customers, colleagues, and management.
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