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Operations Director Leader

2 weeks ago

Lowell, Massachusetts, United States Camping World Full time

About the Role

Camping World is seeking a highly skilled and experienced Fixed Operations Director to join our team. As a key member of our leadership team, you will be responsible for driving profitability and delivering exceptional customer satisfaction at our Service Center.

Your Responsibilities

  • Support and manage the Service Manager(s) as part of the Fixed Operations team.
  • Ensure a consistently high level of internal and external customer satisfaction throughout the service department.
  • Drive profitability through increased sales, gross profit, and labor cost control.
  • Build a high-performing team of Technicians, Service Advisors, Parts Associates, Warranty Administrators, Porters, and Detailers through continual associate development and best hiring practices.
  • Foster a culture that promotes employee development & retention, customer satisfaction, and philanthropy.
  • Create and maintain strong working relationships with external vendors.
  • Maintain a safe and functional working environment.

Requirements

  • Experience managing a high-volume Service Center in the RV, automotive, marine, or power sports industry is strongly preferred.
  • Demonstrated ability to ensure a high level of customer satisfaction and profitability in a fast-paced, deadline-driven environment.
  • Knowledge of RV's and RV systems is a plus.
  • Strong written and verbal communication skills.
  • Proficiency in a dealership software system (ADP, IDS, Reynolds & Reynolds, etc.).
  • Intermediate or better skills in MS Office (Word, Excel, Outlook).
  • Ability to read and analyze P&L reports.
  • Valid driver's license.

Benefits

  • In addition to competitive pay, we offer Paid Time Off, 401(k), an Employee Assistance Program, Good Sam Roadside Assistance, discounts, paid parental leave (if eligibility is met), Tuition Reimbursement (if eligibility is met), and on-the-job training opportunities.
  • Full-time associates are offered a comprehensive benefit package including medical, dental, vision, and more.
  • Part-time associates are offered access to dental & vision coverage.

Company Culture

We are an equal employment opportunity employer. Our company policy is not to discriminate against any applicant or employee based on race, color, sex, sexual orientation, gender identity, religion, national origin, age (40 and over), disability, veteran or uniformed service-member status, genetic information, or any other basis protected by applicable federal, state, or local laws.