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Mobile Health Vehicle Operator
2 months ago
Under general supervision, safely and responsibly drives the Mobile Health Vehicle (MHV) to and from its home location to a wide variety of locations throughout the Riverside Service Area. Assumes responsibility for monitoring and ensuring maintenance and service needs of the vehicle. Performs proper set-up and breakdown of the vehicle to service patients.
Key Responsibilities:- Primary driver of the Mobile Health Vehicle (MHV)
- Vehicle pick-up, delivery, set-up, tear down, including onboard generator, septic and power, any and all electronic equipment such as computer, printer, fax, etc.
- Ensures proper/timely scheduled maintenance of vehicle, including tracking maintenance
- Maintain and checks equipment for malfunction and/or damage
- Assist with initial problem identification and solution under the direction of a higher-level resource
- Responsible for inventory of MHV, including electronic assets, equipment, supplies, and other items associated with the MHV
- Interacts with members and may schedule appointments
- Greet members and provides reception services
- Collects payment for services rendered
- Answers and returns telephone calls and messages
- Provides excellent customer service to patients, employers, and other staff
- Prepare and process a variety of forms (i.e., AVS, off-work/back to work, exchange of records, etc.)
- Works closely with clinical staff
- Exhibits strong interpersonal skills
- Stocks and supplies medical office materials (some lifting required of up to 75 pounds, pushing, pulling, reaching, stooping, bending, squatting, etc.)
- Cleans and organizes vehicle (in between schedules EVS)
- Fills and empties water/waste tanks, as well as fuels vehicles
- Performs fundamental IT troubleshooting
- Starting and ending times may vary
- This person will be working on the Mobile Health Vehicle and require routine travel to employer sites and community locations throughout Riverside Service Areas
- The position schedule will include shifts for both weekday and weekend coverage and will consist of an Alternative Work Schedule; (10) or 12-hour shifts
- Experience: Minimum six (6) month months of recent experience in a customer service environment
- Minimum one (1) year commercial trucking experience, driving Call A vehicles with Air Brakes, and clean driving record
- Education: High School Diploma or General Education Development (GED) required
- License, Certification, Registration: Commercial Drivers License - Class A (California)
- Knowledge of computer software applications
- Knowledge of Riverside Service Area (highways, roads, etc.)
- Must successfully pass basic computer literacy test
- One (1) year of recent experience in a customer service setting
- Bilingual, English and Spanish
- Medical Terminology
- Bilingual, English and Spanish
- Clean Driving Record
- Will work on MHV routine travel to locations in Riverside, IE & Coachella Valley based on operational needs weekends & holidays
- Homebase subject to change