Restaurant Host
3 weeks ago
As a Restaurant Server at The National Autograph Collection, you will be the conductor of the dining room symphony, leading and maintaining communication between the entire service team. You will be the primary presence at the table, responsible for delivering thoughtful, empathy-driven service to our guests. With a strong, confident presence and comprehensive knowledge of food, wine, and spirits, you will take control and ownership of every guest's experience.
Key Responsibilities
- Greet guests within 1 minute of being seated and lead them through the dining experience.
- Provide professional food and beverage service in an efficient manner, answering questions, suggesting pairings, and creating an upbeat atmosphere.
- Be knowledgeable of the menu, brands, prices, and options, as well as the restaurant's promotions and specials.
- Take guest orders accurately in the point-of-sale system and communicate allergy and dietary restriction information clearly.
- Retrieve and deliver food and beverage orders in a timely manner and replenish beverages to ensure guest satisfaction.
- Serve alcoholic and non-alcoholic beverages in accordance with federal, state, and local regulations.
- Clear plates at the appropriate time and maintain a clean, orderly, and properly stocked serving station.
- Present the check and handle transactions, including receiving payment and accurately counting back change.
- Give every table a sincere thank you and farewell and respond graciously to guest service issues.
Requirements
- Previous bartending, serving, and/or customer service experience.
- Ability to think and communicate clearly in high-pressure situations and move quickly and gracefully throughout the dining room.
- Demonstrate basic math skills and excellent reading, writing, and verbal communication skills.
- Knowledgeable of the menu, ingredients, and cooking techniques, as well as drink recipes and pricing.
- Ability to confidently make food and beverage pairing recommendations and execute professional wine service.
Physical Demands
- Ability to stand and exert fast-paced mobility for periods of 4 hours or more with a high energy level.
- Able to lift 15-30 pounds and exert fast-paced mobility between the dining room and kitchen for periods of up to 4 hours in length.
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