IT Support Specialist
1 month ago
LHH Recruitment Solutions is seeking a skilled and motivated IT Help Desk Technician to join our team. This role is crucial in ensuring our staff has the technical support they need to effectively carry out our mission.
Job OverviewThe IT Help Desk Technician will be the first point of contact for staff experiencing technical issues. You will provide support by responding to inquiries, troubleshooting problems, and offering guidance through the problem-solving process.
Key Responsibilities- Responding to Inquiries: Answer customer questions via email, phone, online chat, or in person.
- Troubleshooting: Diagnose and fix hardware and software issues.
- Providing Guidance: Offer step-by-step instructions to help resolve issues.
- Escalating Issues: Pass complex problems on to more senior IT staff when necessary.
- Documenting: Record issues and solutions for future reference, attaching relevant articles to tickets for common issues.
- Following Up: Ensure customer satisfaction by checking in with employees post-service.
- Communicating: Share feedback through internal communication with the CEO and IT Consultants.
- Tracking: Monitor open tickets and provide weekly status updates to IT Consultants.
- Managing: Dispatch service requests to the appropriate resources and manage daily backups.
- Maintaining Equipment: Set up and maintain computer equipment, tracking inventory as needed.
- Excellent problem-solving and analytical skills
- Comprehensive knowledge of computer systems and experience troubleshooting hardware and software
- Ability to break down technological processes and deliver clear, step-by-step instructions
- Patient, friendly demeanor with a strong aptitude for listening
- Strong verbal and written communication skills
- Commitment to providing exceptional customer service
- Ability to work effectively both individually and as part of a team
- 2+ years of experience providing IT support, including Windows Server maintenance
- Advanced competency in Microsoft applications, including Word, Excel, and Outlook
- Basic understanding of network infrastructure, including routers, switches, and firewalls
- Basic understanding of Windows Servers, including Active Directory
- Sufficient physical strength to handle computer equipment
- Passion for problem-solving and customer service
- Tech-savvy, with experience in a tech-related field
- Ability to diagnose and resolve a variety of technical issues
- Team-oriented mindset with an openness to constructive feedback
- Eagerness to learn new technologies and systems
- Experience working as an IT help desk technician or in a similar customer support role
- Knowledge of the 3CX phone system will be considered a plus
$30-35/hr
Medical, dental, vision, life insurance, short-term disability, additional voluntary benefits, EAP program, commuter benefits, and 401K plan.
Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State, or local law; and Holiday pay upon meeting eligibility criteria.
Applicants must be authorized to work for any employer in the U.S. Our client is unable to sponsor or take over sponsorship of an employment Visa at this time.
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