Luxury Retail Associate

4 weeks ago


San Francisco, California, United States Neiman Marcus Full time

About the Role

As a Seasonal Retail Associate at Neiman Marcus, you will be part of a team that leads with love in everything we do. Our legacy of innovating and culture of Belonging guide our roadmap for Revolutionizing Luxury Experiences. We are a relationship business that prioritizes exceptional customer service and creating a personalized luxury experience across our three channels of in-store, eCommerce, and remote selling.

Your Responsibilities

• Ensure clients are warmly welcomed into Neiman Marcus at store entrances and within store departments, transitioning the client to appropriate associate based on service needs.
• Serve in different areas of the store based on business needs.
• Process efficient Point of Sale transactions as needed.
• Efficiently and graciously handle escalated issues by connecting customers with a member of the management team.
• Demonstrate follow-up on customer requests, questions and needs.
• Support BOPIS and Curbside pickup, Alterations (online and pickups) in partnership with Operations team and Managers on duty.
• Partner to support Fitting Room Experiences when needed.
• Look for opportunities to enhance the client experience by introducing our services such as Alterations, Personalization, Food or Beverage, package carry-out or delivery.

What We're Looking For

• Minimum 1 year of experience in customer-centric role(s) with proven ability to sell products and services.
• Familiar with and able to use retail and mobile technologies.
• Must be willing to work a flexible schedule based on business needs which will include nights, weekends and holidays.

About Neiman Marcus Group

We are a female-founded, female-majority organization that outpaces the U.S. population in racial and ethnic diversity. Our people are at the heart of our progress, and we take great care to protect and empower them. We are committed to equal employment opportunity regardless of race, color, religion, sex, pregnancy, sexual orientation, gender identity and/or expression, marital status, age, national origin, disability, genetic information, veteran status, or any other status protected by federal, state, or local law.



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