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Warehouse Customer Service Operations Director

2 months ago


Plainfield, New Jersey, United States Stryker Full time

About the Role:

We are seeking a highly motivated and experienced Senior Manager, Warehouse Customer Service Operations to lead our customer service operations within the warehouse at Stryker.

In this role, you will oversee a dynamic team, ensuring seamless communication and exceptional customer experience. As a key member of our operations team, you will be responsible for:

  • Developing and implementing effective customer service strategies
  • Leading a team of customer service representatives
  • Collaborating with cross-functional teams to drive business results
  • Analyzing customer feedback and metrics to inform process improvements

Requirements:

To be successful in this role, you will need:

  • Proven experience in customer service operations
  • Strong leadership and communication skills
  • Ability to analyze data and drive business decisions
  • Experience working in a fast-paced, dynamic environment

What We Offer:

Stryker offers a competitive salary and benefits package, as well as opportunities for professional growth and development.